1. Improving business processes
2. Attracting and retaining new customers
3. Creating new products and services (innovate)
4. Expanding into new markets or geographies
5. Reducing enterprise cost
6. Improving enterprise workforce effectiveness
7. Expanding current customer relationship
8. Increasing the use of information/analytics
9. Targeting customers and markets more effectively
10. Acquiring new companies and capabilities (M&A)
(Source : Gartner EXP Survey 2008)
1. Delivering projects that enable business growth
2. Linking business and IT strategies and plans
3. Attracting, developing and retaining IT personnel
4. Improving the quality of IT services
5. Implementing IT process improvements
6. Improving IT governance
7. Building business skills in the IT organisation
8. Using information/intelligence in operations, products or services
9. Reducing the cost of IT
10. Managing IT risk and exposure
(Source : Gartner EXP Survey 2008)
1. Business Intelligence (No. 1 for 2006 and 2007)
2. Enterprise applications (ERP, SCM, CRM)
3. Servers and storage technologies
4. Legacy modernisation, upgrade or replacement
5. Technical infrastructure
6. Security technologies
7. Networking, voice and data
8. Collaboration technologies
9. Document management
10. Service Oriented (SOA)
CIOs continue to invest core technologies that can drive distinctive solutions
(Source : Gartner EXP Survey 2008)
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