Cloud & Telecom Security

When I worked at CA as principal consultant,  I often present to customers on the value and benefits of a “end to end” application level network monitoring system. It helps IT guys build up the capability to pinpoint the the incidents and evaluate the business impact at the first glance. It helps the IT service providers show their service levels and KPIs and charge to their customers. It helps telco companies to enhance its product portfolio and expand its edge into customers’ premise…  However, in the real world, it has more meanings.

Typically, IT has different function groups or departments, e.g. enterprise applications(ERP, CRM, and etc.) development team, application operations team, and infrastructure IT team. They have different missions and services. When ever an incident or bad performance user compliant occurs, no team can confirm it’s not their ball to solve this. A virtual team or a SWAT team is always kicked-off for no matter small an incident and complaint. The root cause analysis and responsibility often become a very touch job.

End to end application level network monitoring system can help on this greatly. Particularly for infrastructure IT and application operations team. This kind of system can build up the baseline for each site, each key operations and sensitive time slots. Any departure might lead to easier analysis on the “root cause”, and as a result, the solution and resolvement could be quickened.