Practice of measuring of the anti-virus system
There is no doubt that anti-virus is the basic and one of the top critical security of all IT organizations. However, there might be sharp difference in the measurement of anti-virus effectiveness. In a previous presentation one year ago, I mentioned that the installation rate and update-in-time rate are two important factors to measure the performance of anti-virus system. In fact, a lot of IT organizations use these two factors as their KPI for desktop anti-virus or mal-protection.
We had some interesting practice on this. One year ago, we set up one new KPI – infection rate for anti-virus team, besides the above two. This new KPI means the number of infected machines in one month. At that time, we don’t know the average number of this KPI in the industry and even we don’t know whether or not it’s a proper KPI for anti-virus. One year passed. We lowered this number from above 10%, to lower than 5%. It’s a great achievement. The more convincing point is that we got to know this number of our international part is close to our current number of China.
The other potential KPIs and metrics for anti-virus system we discussed include the helpdesk ticket number related to desktop anti-virus, deskside support hours, number of re-installation of operating system, and etc.
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